Freeworker is one of the largest specialist suppliers of tree care and tree climbing equipment in Europe. We want to make your shopping easy and comfortable and keep barriers like different languages, currencies, tax rates and shipping options small. That’s why we have five independent online shops, sorted by country. Customers from Germany and France please select the corresponding shop. For all other customers, there is an international, English-language offer (.com).

Here you can find all information about our

The costs for insured parcels from 0–5 kg are always the same for our parcel services – regardless of content or value. We only send your parcel insured.

Here you can find all information about our

By default, we send our invoices as a PDF file by email to the email address specified when ordering or already stored with us. If invoice delivery is not possible or not desired by email, please contact our customer service.

In order to make online shopping more secure, European regulations have been in force since 1 January 2021 according to which we must additionally verify online card payments via 3-D Secure. Depending on the card type, this procedure has a different name, e. g. “Visa Secure” or “Mastercard Identity Check”. If you have not yet activated 3-D Secure, it is possible that your payment with credit or debit card will no longer be accepted. Therefore, for the security of your purchase and your data, we recommend that you activate your credit card for the respective authentication procedure. You can do this online at most banks. You will usually find all the information you need on your bank’s website.

The procedure is more secure than a password and your payment is approved immediately after authentication. Depending on the solution offered by your bank, the additional authentication works via security code, which is either provided as an SMS-TAN or in smartphone apps specially created for this purpose. Alternatively, some banks also use fingerprint or facial recognition. Most banks offer these services at no additional cost.

If you have general questions about paying with a credit or debit card, our customer service will be happy to help you at +49 (0) 8105 730 60 253

We are based in Germany. Therefore, the German tax is defined as standard. Since 1 July 2021, the EU-wide regulation applies that the tax of the country to which the goods are shipped must be calculated. The tax is therefore calculated on the basis of your delivery address (country of delivery). In the online shop, you will see the price including the German tax rate. However, if you live outside Germany and therefore a different tax rate applies, the total cost of your order will change as soon as you have entered your address.

Unfortunately, Freeworker vouchers cannot be used directly in the online shop. You can enter your voucher code in the comment field when completing your purchase. Our customer service will then credit the value of the voucher to your account when processing your order. Another option is to place your order by phone or e-mail and enter the voucher code.

We supply you tax-free if you order goods from us in Germany to another EU country and have a valid VAT ID number in the respective destination country. If you create a customer account in our shop, the default delivery address is abroad and you enter the corresponding VAT ID, we will show you the net prices as soon as you are logged into the shop. Please make sure that you put the corresponding country code in front of your VAT ID, e. g. ATU12345678. 

The return of originally packaged goods (if applicable with instruction manual) is possible up to 14 days after receipt. For your return, use either the enclosed declaration of revocation, a copy of the delivery note or invoice. Please state the reason for return and include the document in the package.

The return address is:

Freeworker GmbH
Retoure
Gutenbergstrasse 11
D-82205 Gilching 
Germany

You must pay the shipping costs for the return yourself. In case of an exchange, we will pay the shipping costs for the new delivery. Here you can find all information about

.

By the way, it is important to us to avoid returns wherever possible – not only for economic reasons, but also for ecological reasons. That’s why we offer comprehensive advice for all orders on request, so that you get exactly what you need. We have detailed 

when ordering clothing, and you can often find helpful advice on fit and size in our product descriptions. 

Return of personal protective equipment (PPE) is only possible for unused, originally packaged items together with the instruction manual. The return period is 14 days.

We splice what you want. Our professional splicers make all kinds of splices according to your individual wishes.

Here you can find all

sorted by manufacturer.